Meet Mr. Usability
The scene opens as Mr. Usability sits and watches TV on a quiet Sunday afternoon. Enter Wife holding a red and white envelope strewn with the familiar Netflix logo. The paper appears tattered and worn, with a tear that almost splits the envelope in half.
Wife: You really did a number on this envelope. That’s not how you’re supposed to open it. We have to mail this movie back, you know.
Mr. Usability: Oh, yeah. I did that without even thinking. I don’t think I read it correctly.
Wife: Read it correctly? It doesn’t look like you read it at all. Otherwise you’d know how to open it.
Mr. Usability: Well, by read I meant interpret. I interpreted the affordance of the envelope to have a certain kind of use. Studies show that people don’t read instructions. That package design definitely has some usability issues. I should write those people a letter.
Wife: Yeah, well, you’re head has usability issues. I’m going to write you letter.